Returns & Store Credit Policy

We accept eligible returns within 10 business days of delivery. Approved returns will receive store credit only. We do not issue refunds to the original payment method.

Return Eligibility

To be eligible for a return, merchandise must be:

• Unworn, unwashed, and unused

• Free from stains, makeup, deodorant, perfume, smoke, pet hair, or other odors

• In its original condition with all original tags attached

• Accompanied by your receipt or proof of purchase

Items that do not meet these requirements will not be accepted.

Starting a Return

To request a return or size exchange, email kohouse26@yahoo.com within 10 business days of receiving your order. Please include your order number and the item you wish to return.

Once your return is approved, we will provide instructions for sending it back. Items returned without prior approval will not be accepted.

Size Exchanges

Eligible items may be exchanged for a different size if that size is currently available. If the requested size is unavailable, you will receive store credit for the approved return.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us immediately at kohouse26@yahoo.com so we can evaluate the issue and make it right.

Final Sale Items

The following items cannot be returned or exchanged:

• Sale or clearance merchandise

• Items marked “Final Sale”

• Gift cards

• Personal care or intimate items

• Customized or personalized items

Store Credit

Once we receive and inspect your return, we will notify you whether it has been approved. Approved store credit will be issued after inspection and can be used toward a future KO House purchase.